• Customer creates a BOL# in TOPs prior to the auto(s) arrival at the in gate
• Arrival at the in gate – driver provides the BOL# to the CSOC using the intercom
• CSOC answers the intercom, opens the BOL# in TOPs and confirms BOL details
  • request the company name of the driver (used for sign in)
  • request the driver park in the assigned lane based on sailing destination
• Driver will walk the keys to the key window using the marked walking path
  • complete a key tag at the window to include:
    1. last 6 of the VIN number
    2. BOL Numbers
    3. Make, Model, Color
    4. Destination
    5. Customer name (who is the vehicle for and provide a contact information)
    6. Provide the keys to the CSOC via the window
• Driver walks back to the visitor parking located in the employee parking area using
  the marked walking path
• If multiple autos are being dropped off at the same time, for the same customer, with the same destination, the first driver at the gate will advise the CSOC using the intercom how many autos. The gate will be kept open for all to arrive through the gate, and park in lane instructed (this is not necessarily the same lane and must be communicated to the other drivers by the first driver that was instructed at the intercom
  • If the autos have different destinations, the first driver must advise the CSOC via the intercom to request the lane number for the alternate route and advise the drivers accordingly
• When keys are being dropped off at the key window, the key tags are completed (above) and you must provide the BOL# to the CSOC to sign in the auto

Auto Drop Off Procedure Information

• Customer creates a BOL# in TOPs prior to the auto(s) arrival at the in gate
• Using in gate #5, pull forward allowing enough room to offload the vehicles
• Back up to the loose car parking entrance gate and provide the BOL# to the CSOC
  using the intercom
• CSOC answers the intercom, opens the BOL# in TOPs and confirms BOL details
  • request the company name of the driver (used for sign in)
  • request the driver park in the assigned lane based on sailing destination
• Driver will walk the keys to the key window using the marked walking path
  • complete a key tag at the window to include:
    1. last 6 of the VIN number
    2. BOL Numbers
    3. Make, Model, Color
    4. Destination
    5. Customer name (who is the vehicle for and provide a contact information)
    6. Provide the keys to the CSOC via the window
• Driver walks back to the truck parked in lane #5, the CSOC will open the gate
• Driver will driver down lane 1 or 2, up lane 3 to the exit gate