Marine – Vessel Dispatch

Expeditor

Key Responsibilities

  • Provides short and long term operation support (operational planning, receiving third party orders, monitoring/recording real time, and assembling billing).
  • Receives and manages operational calls direct from/to customers (communications to hire charter boats, providing job info to vendors, ensures customer orders are complete and time).
  • Supports dispatch by receiving Harbour and River third party orders (processing paperwork and creating customer orders within HELM marine operating system).
  • Tracks, manages and communicates equipment maintenance status of tugs and barges.

Required Education

  • Grade 12 diploma
  • Post secondary Diploma in Transportation and Logistics, Business Management, Information Technology (or equivalent)

Dispatcher

Key Responsibilities

  • Allocates and updates cost effective scheduling and dispatching of tugs, coordinates with other dispatchers on arrivals and departures of tows so that internal resources are re-deployed before hiring external charters.
  • Coordinates with Marine Personnel and Dispatch regarding crew changes and any crewing/personnel issues.
  • Coordinates repair needs/dock days with Engineering. Monitors repair status and availability.
  • Handles all front-line complaints from customers, facilities personnel, and the public, on tug and shipboard personnel.
  • Acts as first response for all tug and barge related emergencies.

Required Education

  • Grade 12 diploma
  • Post secondary Diploma in Transportation and Logistics, Business Management, Information Technology (or equivalent)
  • Deck Officer Certification with Transport Canada

Dispatch Supervisor

Key Responsibilities

  • Allocates and updates cost effective scheduling/dispatching of coastal tugs, coordinates with Marine Personnel for crew changes/dispatch, and coordinates with Purchasing for delivery of food and supplies to each vessel.
  • Coordinates work, holidays, and training schedules for Dispatchers and Expeditors.
  • Oversees River and Harbour Dispatch Desks, Coordinates arrivals and departures between Dispatchers.
  • Manages complaints and answer public inquiries.
  • Maintains job data recordings and utilization matrix. Provide weekly operational updates to the Manager of Dispatch and Marine Personnel.

Required Education

  • Grade 12 Diploma
  • Post secondary Diploma in Transportation and Logistics, Business Management, Information Technology (or equivalent)
  • Deck Officer Certification with Transport Canada

Dispatch Manager

Key Responsibilities

  • Reviews scheduling and dispatching of vessels by dispatchers to ensure safety, efficiency and regulation compliance. Reviews and adjusts daily summary logs.
  • Coordinates between Marine Personnel, Traffic Coordinators, Engineering and Dispatcher for crew and tug capability in relation to the job.
  • Reviews use of charter hire with dispatchers to optimize the tug fleet, maintains good working relationship with charter companies and negotiates charter rates.
  • Assists Personnel and Dispatch with crewing issues and conducts regular boat visits.
  • Coordinates ship towing/rescue (offshore and coastal) jobs.

Required Education

  • Post secondary Diploma in Business, Operation Management, Transportation and Logistics, or equivalent amount of sea time in a Masters capacity.

Transport Canada Certification Links: